Adapt IT EPM Saves A National Auditing Authority R1.2 Million On Telco Expenses

Our case study highlights how a key public sector institution in South Africa overcame escalating telecom costs and inefficiencies. As a Chapter 9 institution, the client audits and reports on the financial management of all national and provincial state departments and municipalities, supporting its operations across twelve locations with 3,502 employees and over 5,000 devices. Facing challenges like rising costs, lack of centralised cost management, and absence of user-level reporting, the client engaged Adapt IT EPM for a Telecom Expense Management (TEM) audit. Adapt IT’s comprehensive audit identified hidden costs and inefficiencies, offering detailed user insights and validating telecom expenses. This strategic initiative projected annual savings of R1.2 million, enhanced cost allocation accuracy, and enabled proactive monitoring of data usage, significantly improving the client’s financial management and operational efficiency.