Adapt IT EPM Saves A South African Financial Services Provider Up To R7.5m In Annual Telecommunications Savings

This case study focuses on how a leading South African financial services organisation, renowned for its innovative offerings in healthcare, life insurance, short-term insurance, long-term savings, banking, and wellness, partnered with Adapt IT EPM to tackle significant telecom management challenges. With an annual telecom expenditure of R84 million and operations spanning 8 main campuses and numerous franchise locations, the client faced issues such as lack of strategic insight into voice and data expenses, unnecessary costs, poor service provider management, and limited visibility into fixed-line usage. Adapt IT EPM’s Streamline Usage and Streamline Mobile solutions provided advanced data analysis, detailed reporting, and effective management tools, leading to significant cost savings of up to R7.5 million annually. The partnership also resulted in improved fixed-line rates, strengthened service provider relationships, and enhanced operational efficiency, showcasing the transformative impact of strategic telecom expense management.