Adapt IT EPM Saves A South African Health Risk Management Services Provider R2 Million In Telecommunication Costs Over Five Years

Our case study illustrates how a leading health risk management and medical aid administration company, serving over three million individuals, tackled its complex telecom challenges. With annual telecom expenditures of R34 million across six regions and multiple providers, the client faced issues like managing service provider costs, lacking a centralised view, and inadequate cost allocation. Adapt IT EPM implemented the Streamline Usage solution, offering advanced telecom expense management with features like call rating, cost validation, automated trunk allocation, and continuous invoicing alignment. This solution enabled the client to achieve significant annual savings, reducing usage costs by R2.1 million over five years, optimising call routing, and improving vendor management. The strategic collaboration between the client, their ICT partner, and Adapt IT EPM led to enhanced cost-effectiveness, operational efficiency, and sustained financial management of their telecom expenses.